Global Hydrology Resource Center (GHRC) staff members attended a Kayako training webinar on June 5. Kayako is the user help-desk software provided to the DAACs by ESDIS. Training covered basic Kayako ticket scenarios, the various features of the Kayako menu tabs, and tagging for metrics and reports. GHRC has been sending user issues and questions through the Kayako system since October 2014 and plans to add the “Feedback” button to its web site in the coming months.
